Father Resource Jobs

WHO WE ARE

Trek10 builds and manages massively scalable cloud architectures using cutting edge AWS technologies. Headquartered in South Bend, IN, we have a local footprint but operate with a global reach. Today we have customers on four continents and from coast to coast in the United States and a global brand for deep expertise. We are a Premier Tier AWS Consulting Partner with the following AWS Partner Competencies: DevOps, Migration, IoT, and SaaS. We have a focus on designing and building serverless / cloud native and IoT systems, DevOps automation, and providing 24/7 AWS infrastructure support. We are pioneering the future of cloud computing and having a lot of fun while we do it!

To better understand the type of cutting edge work we do for our clients, please take a look at some of ourcase studies.?

SUMMARY/OBJECTIVE OF THE JOB:

TheClient Success Manageris a trusted advisor to clients and owns the success of the overall post-sales relationship, is the "voice of the client" in helping transform their business and maximize value from their AWS environments.?

DUTIES AND RESPONSIBILITIES:

• Client Relationship Management:
  • Build and maintain strong relationships with clients, serving as the main point of contact.
  • Understand clients' business objectives and challenges to align our solutions with their goals.

```{=html}

``` - Project Planning: - Develop comprehensive project plans outlining tasks, timelines, and resource requirements, including maintaining project SOWs, schedules, budgets, resource allocation.

```{=html}

``` - Forecasting: - Lead the development and management of client project budgets and profit margins. - Support the client billing processes. - Risk Management: - Identify potential risks and develop mitigation strategies. - Proactively address issues and challenges that may impact project timelines or deliverables.

```{=html}

``` - Renewals and Upsells: - Work to renew client contracts by demonstrating ongoing value and ROI. - Proactively identify opportunities for upselling, working with the sales team to close deals and increase revenue

```{=html}

``` - Communication: - Communicate project status, updates, and key milestones to stakeholders, team members, and leadership. - Facilitate effective technical communication channels to business stakeholders. - Be knowledgeable about the industry, our sales process and our services - Other duties as assigned

REQUIRED QUALIFICATIONS:

• 3+ years of experience in customer-facing IT operations or professional service engagements
• 3+ years of project management experience
• 3+ years client engagement experience with demonstrated ability in engaging with key stakeholders in managing multiple projects or accounts
• 1+ years related experience in selling services in Software/IT industry (related experience AWS or other Cloud experience preferred)

PREFERRED QUALIFICATIONS:

• Bachelors degree in Business, Marketing, or a related field.
• Experience with Amazon Web Services
• Technical background (i.e. computer science, engineering)
• Experience with revenue forecasting
• Strong mathematical skills
• Deep understanding of value drivers in recurring revenue business models
• Experience taking ownership and driving resolution for customer issues
• Ability to proactively manage customer requests and expectations
• Demonstrated ability in knowing when to bring in expert team members

COMPETENCIES:

• Communication: The ability to effectively convey information, ideas, and instructions to individuals or groups, both verbally and in writing.
• Resilience: The ability to bounce back from difficult situations and maintain a positive attitude and performance.
• Self Management: The ability to manage one's own emot ons, thoughts, and behavior in different situations.
• Building Work Relationships: The ability to establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders.
• Diagnostic Information Gathering: The ability to identify and gather the information needed to diagnose and solve problems.
• Empathy: The ability to understand and share the feelings of others.
• Leadership: The ability to guide and inspire a team to achieve a common goal.
• Reporting: The ability to gather and present information in a clear and concise manner.
• Time Management: The ability to effectively plan and organize one's own time in order to meet deadlines, prioritize tasks, and make the most efficient use of time.
• Willingness to Learn: The openness to new ideas and the desire to continuously learn and develop new skills.

BENEFITS:

• We are a remote-first company with a lot of flexibility!
• Medical, dental and company paid vision and telemedicine; Insurance that start on day one of your employment!
• 401k plan with a healthy company match.
• Vacation and unlimited sick time.
• Company paid short-term disability and long-term disability.
• 9 company paid holidays.
• MonthlyEmployee Care stipend to spend on YOU!
• Annual home office set up and equipment allowance.
• Have fun! We get together at various locations across the US for team retreats!
• Robust training and continuous learning environment with lots of team support!
• Develop a skill set that will set you up for long term professional growth and development!
• Get paid (of course)! We have competitive salaries!

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Trek10 participates inE-Verify. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.